Refund and Returns Policy
- We have a 30 day return policy, which means you have 30 days after receiving the product to request a return.
- To qualify for a return, your item must be in its original condition upon receipt, undamaged or unused, and in its original packaging. You also need a receipt or proof of purchase.
- To initiate a return, you can do so through https://plastic-cups.com/ contact us. If your return is accepted, we will send you the return shipping label and instructions on how and where to send the package. Products returned to us without first applying for a return will not be accepted. You can access it anytime through https://plastic-cups.com/ contact us
Contact us for any return inquiries
- Damage and issues：Please check your order upon receipt. If the item is defective, damaged, or if you have received the wrong item, please contact us immediately so that we can assess the issue and correct it.
- Exceptional/non returnable items：We do not offer refunds for customized plastic cups. If you have any questions or concerns about specific products, please contact us.
Unfortunately, we do not accept returns of discounted items
- exchange：The quickest way to ensure obtaining the desired item is to return the item you own, and then purchase a new item separately after the return is accepted.
- refund：We will notify you after receiving and checking your return, and inform you whether the refund has been approved. If approved, you will automatically receive a refund through the original payment method. Please note that your bank or credit card company may also need some time to process and issue refunds.
Email: sampsonyomin@gmail.com
Phone: 86+13929276568